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Terms of use

These terms and conditions as laid down on this Webpage will help you to make a contract and agreement with Kinfo. You are deemed to have read and agreed to the following terms and conditions before using our Website. Your acceptance is the necessary and sufficient condition to use our Website.

You must be 18 years or older to use this Service’s, if you are a minor then an adult should be available for consent/authentication.

Your account may be used only by one person – a single account is limited for use by only the defined number of Computers in the agreement. You will have to purchase support for additional Computer’s if so required.

KInfo IT Solutions would provide services for only the issues and software that has been explicitly mentioned on our website. For all other software and issues, we would not be liable to provide services.

Our services are available through 3 means: on call, by chat and e-mail only.

By agreeing to these terms and condition services you agree that KInfo IT Solutions is not liable to provide any support for Hardware related issues in your Computer, Servers, Printers, Router, Wireless Access Device or any other issues.

  • We do not provide any replacement or standby on any computer part that has malfunctioned.
  • We do not provide any warranty on hardware and software that is covered under the support plan.
  • You are responsible for maintaining the security of your Computer including user-name and password. KInfo IT Solutions cannot and will not be liable for any loss or damage from your failure to comply with this security obligation.

You are requested not to share your computer user-name and password with the support professional at any time, if this is accidentally shared, please change the password immediately.

KInfo IT Solutions cannot and will not be liable for any loss or damage from your data theft/loss from your Computer in this scenario.

In all remote access sessions you are requested to constantly monitor the session, also we recommend you to stay on call. You may not use the Service for any illegal or unauthorized purpose. You must not, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).

All your action and interactions with us on computer support issues should comply with the cyber laws of US and or your country of residence.

We as a merchant shall be under no liability whatsoever in respect of any loss or damage arising directly or indirectly out of the decline of authorization for any Transaction, on Account of the Cardholder having exceeded the preset limit mutually agreed by us with our acquiring bank from time to time

Payment, Refunds, Upgrading and Downgrading Terms

If you are buying online a valid credit card is required for payments. We reserve the right to accept or reject the payment made through credit cards.

KInfo IT Solutions PC support plan starts from the date on which you sign up or sign the agreement copy, and when the payment is realized.

Plans with Plans.

In case you are not satisfied with the service and we have not been able to resolve even 1 issue with your Computer in that month you are entitled to a full refund no questions asked.

In case we’re not able to fix even one of your issue your complete amount would be refunded. In case we’re able to fix even one issue you’re not entitled to a complete refund. We would deduct a one-time fixation charge = $ 129.99 and refund back the rest amount.

All fees are inclusive of all taxes, levies, or duties imposed by taxing authorities of US, and you shall be responsible for payment of all such taxes, levies, or duties if levied in your country.

We don’t store credit card information for any customer and we would not do any charging without your explicit consent.

You can move from a monthly/annual plan to an incident based plan, and we would be able to accommodate your amount for any such move at the terms and conditions suggested to you by your account manager at that time.

Cancellation and Termination

You are solely responsible for properly canceling your account. An email or phone request to cancel your account to your account manager is a must and you must receive a confirmation from your account manager on the date of cancellation.

All of your data stored with us will immediately be archived from active servers and may be stored with us for any future use.

KInfo IT Solutions, in its sole discretion, has the right to suspend or terminate your account and refuse any and all current or future use of the Service, for reasons such as unauthorized access of our portal, servers and databases, abusive behavior, data theft, improper utilization of our services, using the service for Computer other than the one which has been registered for use with KInfo IT Solutions, among other reasons. Such termination of the Service will result in the deactivation or deletion of your Account or your access to your Computer Support Service.

Any use of software which is not legal may result in termination of your services and cancellation of your account by KInfo IT Solutions.

KInfo IT Solutions reserves the right to refuse service to anyone for any reason at any time.

Modifications to the Service and Prices

KInfo IT Solutions reserves the right at any time and from time to time to modify or discontinue, temporarily or permanently, the Service (or any part thereof) with or without notice.

Prices of all Services, including but not limited to monthly subscription plan fees to the Service, are subject to change upon 30 days notice from us. Such notice may be provided at any time by posting the changes on our website KInfo IT Solutions.solutions.

Credit Card Billing

You may be asked to provide us with a credit card number from a card issuer that we accept in order to activate your Service. You hereby authorize KInfo IT Solutions to charge and/or place a hold on your credit card with respect to any unpaid charges for Services or any related equipment.

Authorize the issuer of the credit card to pay any amounts described herein without requiring a signed receipt, and you agree that these charges are to be accepted as authorization to the issuer of the credit card to pay any amounts described herein without requiring a signed receipt, and you agree that these charges are to be accepted as authorization to the issuer of the credit card to pay all such amounts. You authorize KInfo IT Solutions and/or any other company who bills products or services, or acts as billing agent for KInfo IT Solutions to continue to attempt to charge and/or place holds with respect to all sums described herein, or any portion thereof, to your credit card until such amounts are paid in full.

If you agree to provide KInfo IT Solutions with updated credit card information upon KInfo IT Solutions’ request and any time the information you previously provided is no longer valid. You acknowledge and agree that neither KInfo IT Solutions nor any KInfo IT Solutions affiliated company will have any liability whatsoever for any non-sufficient funds or other charges incurred by you as a result of such attempts to charge, and/or place holds on, your credit card.

If you mistakenly provide a debit card number, instead of a credit card number, you authorize all charges described herein to be applied to such debit card unless and until you provide a credit card number. In the event you are enrolled or later enroll, in an automatic payment or electronic funds transfer plan, you agree that all sums described herein may be charged, at KInfo IT Solutions’ option, to the account number provided for such automatic payment or electronic funds transfer plan. When payment is made by credit card or debit card, payment will also be subject to the terms and conditions established by the credit or debit card issuer.

If charges cannot be processed through your credit card, or if your bank draft or electronic funds transfer is returned for insufficient funds, we will charge you an additional $15.00.

Limitation of Liability

Not withstanding anything to the contrary in no event shall KInfo IT Solutions be liable to you in excess of the amounts actually paid by you to KInfo IT Solutions under the Plan Order that is the subject of the dispute.

The KInfo IT Solutions Portal, and all content provided on or through the site, are provided on an “as is” and “as available” basis, except where expressly provided otherwise.

Copyright and Content Ownership

All content posted by you and transmitted to us should comply with US cyber laws and copyright laws and /or the

copyright law in your country.

Any data that you share with us would be the intellectual property of your or third-party from which you have sourced the content, KInfo IT Solutions would not own any rights to such issues.

Any queries or resolutions that you post on our forums would become our property.

KInfo IT Solutions reserves the rights to remove any content posted on our website it deems inappropriate without assigning any reason.

The look and feel of the site is copyright©2016 KInfo IT Solutions. You may not duplicate, copy, or reuse any portion of the HTML/CSS or visual design elements without express written permission from KInfo IT Solutions.

General Conditions

Your use of the Service is at your sole risk. The service is provided on an “as is” and “as available” basis.

Software Support is only provided to paying account holders and is only available via email, chat and on call.

Currently, the service is available only in English languages, all other languages would be entertained on best effort basis.

You understand that KInfo IT Solutions may use third party vendors and hosting partners to provide the necessary hardware, software, networking, storage, and related technology required to run the Service.

You must not modify, or resell our services to a third-party unless explicitly specified by us. Any liability that arises from this would be solely yours.

We may remove Content and Accounts containing Content that we determine in our sole discretion are unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms of Service.

Verbal, physical, written or other abuse (including threats of abuse or retribution) of any KInfo IT Solutions customer, employee, member, or officer will result in immediate account termination.

You understand that the technical processing and transmission of the Service, including your Content, may be transferred unencrypted and involve

(a) transmissions over various networks

(b) changes to conform and adapt to technical requirements of connecting networks or devices.

You must not upload, post, host, or transmit unsolicited email, SMS, or “Spam” messages.

You must not transmit any worms or viruses or any code of a destructive nature.

KInfo IT Solutions does not warrant that (i) the service will meet your specific requirements, (ii) the service will be uninterrupted, timely, secure, or error-free, (iii) the results that may be obtained from the use of the service will be accurate or reliable, (iv) the quality of any products, services, information, or other material purchased or obtained by you through the service will meet your expectations, and (v) any errors in the Service will be completely rectified.

You expressly understand and agree that KInfo IT Solutions shall not be liable for any direct, indirect, incidental, special, consequential or exemplary damages, including but not limited to, damages for loss of profits, goodwill, use, data or other intangible losses (even if KInfo IT Solutions has been advised of the possibility of such damages), resulting from:

(i) the use or the inability to use the service; (ii) the cost of procurement of substitute goods and services resulting from any goods, data, information entered through from the service; (iii) unauthorized access to or alteration of your transmissions or data; (iv) statements or conduct of any third party on the service; (v) or any other matter relating to the service. Any liability would be limited to the value of service contract.

The failure of KInfo IT Solutions to exercise or enforce any right or provision of the Terms of Service shall not constitute a waiver of such right or provision. The Terms of Service constitutes the entire agreement between you and KInfo IT Solutions and govern your use of the Service, superseding any prior agreements between you and KInfo IT Solutions.

Any further questions about the Terms of Service should be sent to